[Resolved]  Sun Direct — service stopped

I have an active subscription till june 2019 but my service stopped since last week, had been trying to reach our support team since then but no response.
I need immediate resolution else i am planning to discontinue your service.
Rmn - [protected]
Smc no: [protected]
Cr-id : cr[protected]
Please reach out to me at the earliest with a resolution.
Thanks
Francis
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Apr 22, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2019
Sun Direct Customer Care's response
Dear sir

As per your request, complaint has been taken as feedback and forward to concern team

Regards Sun direct
Customer care
Complaint comments 

Comments

Our sun direct package is not working now.But it's validity is not expired.Then why it is happened?? we were done the package on 4.9. 2019 and the package is not completed its duration.and we informed to ur customer care but we didn't get the proper clarification for the complaint till now.
We have recharged 650 for 3 months on Jan 1st 2019
But now channels are not coming
I want a solution to it
I need a call back

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