Sun Direct — Set top box not working properly

Address:

Bangalore, Karnataka

Set top box not working properly I bought a SUN Direct cable connection with set top box no S[protected] smart card ID [protected] on[protected]. After three months of working, set top box sound started problem like is not coming at all. I contacted the installer he tells he will come but never turned up. and this went on for almost one month. Then I mailed to the SUN-direct office regarding this problem One person from the SUN direct technical service centre came to my home and inspected. He told set top box should be replaced and he will report to the higher authorities. After that I contacted the local service person but they never turned up and telling to call the customer care number. If I call the customer care number It is simply a time waste and I have to hear their advertisement for a long time. Now almost one and half month that I am facing the problem. please do something that My problem is solved.