[Resolved] Sun Direct — smart card no. [protected] - extra channels added without information and disconnected connection saying insufficient balance.

Srividya Uppalur

from Mulki, Karnataka

Address:

C3/16 ucil quarters m c palli vemula mdl, 516349

On 24/01/2019 paid rs850 for roi for 3 months. On 6th march 2019 connection was barred saying balance is over. We talked to few customer care executives but no one took seriously and problem was not solved yet. According to them extra channels were provided but we were not informed regarding this and we have nevr requsted for extra channels.

Kindly resolve the issue by extending tge period or refunding us the amount back.

Our registered mobile [protected]

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Apr 23, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

Sun Direct Customer Care's response Dear Madam

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care