Sun Direct — 'star plus' channel not displayed on paid sundirect dth since 3rd dec, 2016

Address:	Bhopal, Madhya Pradesh, 462016
Website:	sundirect.in

'star plus' and 'star gold' channels are not getting displayed in sundirect dth in e-7, arera colony, bhopal since 3rd december. Complaints are registered multiple times with multiple follow ups but of no use. Instead people are being asked to replace the set-top box with some charges whereas the issue is reproducible after change as well. The cost of set-top box is supposed to be borne by the sundirect company as the customers are supposed to get the display of all the paid channels within recharge duration as per commitment.
Also, could you please provide the issue resolution for the same?