Sun Direct — Sun Direct channels frozen since Jan 18,2017

Address:

Ernakulam, Kerala, 682304

Sun direct dth is not working since week due to server upgradation from their end. Set box issue js noted.Sun direct must provide new set up box to match their server upgradation. Customers must not face the cost. Recharged with long term validity so it is much of concern for me. They should be replacing this at no cost which is not happening. Problem is many channels are getting frozen frequently. This started from a week before..and still no response from the company. Please take this as this impacted a huge set of people
Thanks
Anila
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