Sun Direct — Sun direct complaint

Address:	Chennai, Tamil Nadu, 600110
Website:	www.sundirect.in

Hi

I am N Rajesh Kumar from Chennai - Smart card number [protected]R
After the cyclone on Dec 12 we lost our connection i the entire building. We waited for a couple of days thinking that it will restore soon.
Since it didn’t work, we started contacting the toll free number since the customer care number was not reachable after the cyclone.
Few of these complaints were closed without anyone coming and attending the issue. We again formally raised the complaint on Dec 25th where we were told that the issue will be resolved within 48 hours of time.

Again no technician were allotted or did they come and attend even this time .On December 27th when we called Customer care we were told that within 24 hours the issue will be resolved. We were given the contact numbers of our dealer Shankar whom when we contacted gave a technician numbers. Both the numbers given were not attended despite repeated attempts. They didn’t even consider me human being where they didn’t attend the call and tell when they can come and resolve it. Moreover they thought that i am calling them to ask for some money :) Now am very tired and irritated to the core to call the customer care number and ask for a solution and now i know how many employees are working in the customer care and know the names as well (Jeevanandham, Ramya & Archana) and even after leaving all my egos and call them will hear the same Gyana that my issue will resolve today evening Sir. My neighbours complaint was closed without any action and they got the reply from dealer stating that please recharge your sun direct which is going to expired only next month, so that’s how Sun direct dealers are insulting each and every customers. I am ready to cancel my Sun direct after this but my subscription expires only on June because I use to recharge yearly. If I am not getting any solution for this, then I will go to consumer court and file a complaint against Sun direct.

Also I know that cancelling my Sun direct subscription or including my neighbours connection will not cause any big impact on Sun direct but if I posted in all social media and consumer complaints website, at least you will lose one new customer every month for sure by seeing this posts as you know that social media is playing a vital role nowadays

Dealer name - Sankar - [protected]
Technician - [protected], [protected]

My final email to you

Regards,
Rajesh Kumar.N
[protected]