[Resolved] Sun Direct — sun direct dth provider plans

raghavendra ravula

from Ponnur, Andhra Pradesh

Address:

NO. 54- 15- 4A, 5th Floor, Zoom Towers, Sri Nagar Colony, Near Vinayaka Theatre, Vijayawada – 520 008., 517501

Customer support team are disconnecting the calls in between without providing the proper resolution.

Every person assisting every team is providing different resolution. I need this to escalate this concern of not communcating the technical issues, the behavioral issues and also the migration of packs as per rules. Customer is not being communicated in this process.
Date of incident :[protected]
Complaints were closed with out proper resolution
They didn't even provide escalation details to take it forward. They don't have any proper basic plans in place.
Everytime-they are raising a new request with out providing the proper resolution and closing it without a proper resolution.

Was this information helpful?

No (0)

Yes (0)

Apr 21, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Mar 10, 2019

Updated by raghavendra ravula Called 7 times and sent mails for the same concern. Every person comes up with a new resolution and close the complaint raised without informing or communicating person.

Verified Support

Mar 21, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care