[Resolved] Sun Direct — sun direct misused my amount | |||||
My sun direct smart card number :[protected]. Registered mobile number : [protected]. 24th january 2019, recharged roi pack with rs 850/- for 3 months. Again they recharge telugu value plus pack on 25th january 2019. Who gave this rights to change the plan. From 6th march 2019, no channels are coming. All of them were disconnected. It means for the period of 24th january 2019 to 6th march 2019, they charged rs 850/- for this short duration. When i asked customer care, they told that from 1st feb 2019, trai rules and regulations have changed. So, we have to pay again for renew the channel by paying the amount again. If rules were changed from 1st feb, then they have to charge a particular amount from 24th january to 1st february from rs 850/-. And balance amount they have to credit again in our sun direct account. Without doing that, one side sun direct charged rs 850/- for 3 months. And within 45 days, they disconnect our channels and digested our amount too. It means they charged rs 850/- for 45 days. Vch is not correct. In roi pack, we can see all hindi, telugu channels and business news channels etc. Just we want that they can continue the subscription which we paid for. Was this information helpful? | |||||
May 3, 2019 Complaint marked as Resolved Sun Direct customer support has been notified about the posted complaint. Verified Support Mar 21, 2019 Sun Direct Customer Care's response Dear MadamWe tried contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better. Regards Sun direct Customer care | |||||
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