[Resolved] Sun Direct — sun dth migrating my prepaid 1 year plan putting blame on trai | |
Dear sir/madam, Sun dth consumer number: [protected] I have been on long term plan with sun dth which had more than 52 hd channel and almost all sports channel. This subscription was 1 year. But they have migrated my plan to some other plan quoting trai regulation. But trai advisory clearly says via gazette notification dated 3rd march 2017 that "chapter 3 -10. Restriction on discontinuation and modification of subscribed bouquet during its lock-in period when all the constituent channels are available on distribution platform. — no distributor of television channels shall discontinue any bouquet, or modify the composition of the bouquet, subscribed by the subscriber during its lock-in period or during the period for which subscription amount has been paid in advance by such subscriber in pursuance of any scheme offered by the distributor, if all the channels forming part of the bouquet continue to be available on its platform". Please contact me and resolve this and provide the channel i am entitled. My mobile: [protected] Regards, Saravanan Was this information helpful? | |
Apr 24, 2019 Complaint marked as Resolved Sun Direct customer support has been notified about the posted complaint. Verified Support Mar 20, 2019 Sun Direct Customer Care's response Dear sir As per your request, complaint has been taken as feedback and forward to concern team Regards Sun direct Customer care | |
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