[Resolved] Sun Direct — they are not activating my package I paid money but not telecasting

[Resolved] Sun Direct — they are not activating my package I paid money but not telecasting

D David Preetham

[protected] smart card number. I have taken three months package which valid until 4/4/2019. Due to new trai rules they reduced validity to 21/3/2019. And stopped telecasting for telecasting i have to contact customer care but not a single customer care number works all are unreachable their mail i'd won't won't. [protected]@sundirect.in [protected] [protected] +2 photos Was this information helpful? No (0) Yes (2)
Mar 1, 2019 Complaint marked as Resolved issue resolved sun direct people called me. but sun direct cheating people in the name of new trai rules Sun Direct customer support has been notified about the posted complaint. Mar 01, 2019 Updated by David Preetham According to new trai rules changed packages without notifying customers. they are actually cheating customers. if i ask them why you converted to hindi package if i reacharged telugu. they replying according to new trail rules. and again asking me to recharge if i want telugu. Verified Support Mar 05, 2019 Sun Direct Customer Care's response Dear sir We tried contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better. Regards Sun direct Customer care
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Comments

babujayakumar

from Mudigere, Karnataka

My Sundirect no: [protected]
Recharge done but channels not working last 1 week. I tried calling customer care but no response received from them.
Wht is the issue?
I plan to change my DTH

tannikolam

from Manuguru, Telangana

I have recharged my sun direct account with 199 rupees basic tamil pack on 20th feb but the pack is not activated . I called customer call many times no proper response even I sent a mail no use .please take action

lokesh mogallpu

from Coimbatore, Tamil Nadu

I had paid 212 pack but my channels are not acitavted till now.sun direct is cheating people, cust care number is not working also.please slove my problem.there are cheating people and taking.even the app doesn't work.please slovey issue sir

Sangana Himachalam

from Mandya, Karnataka

Dear,

This is himachalam I have sundirect dth connection. Yesterday I did renewal my pack, still it is giving errors. Customer service not responding my calls.registered mobile number [protected]

Kindly check and revert me.

Sangana Himachalam's reply, Feb 17, 2019

And improve customer support