[Resolved]  Sun Direct — Transfer/refund recharge made to inactive smartcard

I have mistakenly recharged to my old inactive sun direct dish smart card (ID: [protected])which is now inactive. I am using sundirect hd setup box and I supposed to be recharged to my new connection (ID: [protected]).
Both connection are under my name and I made recharge to my old inactive connection through gpay, upi TNX I'd:[protected] on jan25, 2022, recharge amount:1298.
Customer care denied transferring my recharge amount to new connection or refunding amount saying they can do only if recharge made through sundirect app(complaint #CW[protected]. They confirmed recharge amount 1298 is credited to my old inactive sundirect ID.
Isn't it unfair or cheating if amount is credited and sundirect customer care says they can refund if it is only recharged through sundirect app.
Please take action and refund or transfer the recharge amount to new connection. And pls have a policy in place to take action if such common mistake (since ID saved in app after first recharge and anyone uses same to recharge again)happens and customer used recharge third party vastly using app like gpay, phonepay.