Sun Direct — validity ends before promised period

Yuvaraja N

from Mumbai, Maharashtra

Address:

73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028. www.sundirect.in, Vellore, Tamil Nadu, 632009

My smart card no is [protected] cssn: [protected]. Registered mobile no [protected]. I installed sun direct dth by paying 2300rs for economy pack with 1 yr validity on 30.09.18 so my dth mail box (See attached picture) shows plan ends on 30.09.2019.

Today i got message and call stating that my plan expires today. (26.07.19) almost 2 and half month earlier. I called customer care representative said that due to trai regulations my plan changed on feb. So they themselves migrated my connection to some new best plan 196/month. He said it is d minimum pack. So 1 ly ends early. But there r some plans 130/month n 168/month. How could 196/month plan is best when it decreasing my 2 n half month validity. I never received any message about early ending of validity. More over 196 plan english channel s such as hbo movies now etc. But it is not coming in my tv.in fact moves now blocked after february. So please take necessary action to get my promised validity back n other things. Thank you in advance.

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Sun Direct customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2019

Sun Direct Customer Care's response Dear sir

As per your Conversation we had, customer complaint about plan migration and same has been taken as feedback.

Regards Sun direct
Customer care

Jul 28, 2019

Updated by Yuvaraja N All channels including info channel blocked today

Jul 28, 2019

Updated by Yuvaraja N In phonecall they said complaint forwarded. Here it shows taken as feedback. Which 1 is it?

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Comments

Jaiadithya

from Chennai, Tamil Nadu

Customer No: [protected]

Installation done by 6pm on 25/07/2019. Activation not yet done even after lapse of 48 hours. Continuously calling customer care and installation staff. No response from your side. Very poor service comparing to other DTH services.
Kindly cancel our DTH and refund the amount. (Rs.1075).

Jaiadithya's reply, Jul 26, 2019

Team, We had installed Sun Direct DTH on 25/07/2019 by 6pm for the amount Rs.1075/- (Rupees One thousand seventy five). Your staff intimated us that by 11pm your connection will be activated. We have been waiting for more than 48 hours. Still nothing happened from your side. We keep on calling your staff and customer care, but no response from your side. This is our first experience for Sun Direct and it is worst. Kindly refund our cost and disconnect this DTH. First impression is very bad impression. Do the needful.