[Resolved] Sun Direct — very poor customer response.. reg

rajeswara venkataswamy

from Bengaluru, Karnataka

Address:	57 1st b main jakkasandra 1st block k mangala, 560034
Website:	www.sundirect.com

I had taken up dth for 6 months kannada channels pack.

From past 10 days am not getting channels such as star sports-1 animal planet, discovery channel etc.
I learnt that these channels need to be subscribed.
I did subscribe once again and transferred money on line.
But the channels have not been activated.
Worst of all is help lines are not working
If customer is not important for sun direct they must shut their shop and inform customers
My cell no [protected]

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May 7, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Sun Direct Customer Care's response Dear Sir, We regret the inconvenience caused. We have forwarded your query to our customer care. They will get in touch with you as soon as possible.

Regards
Sun Direct Team

Verified Support

Mar 23, 2019

Sun Direct Customer Care's response Dear sir

As per the conversation we had, now issue is resolved

Regards Sun direct
Customer care