Sun Direct — Worst service in service history

Address:	Chennai, Tamil Nadu, 600119
Website:	Sundirect.in

I am sun direct user for the past couple of years. And I always faced issues with their service whenever there was a problem. Their service is going worser day by day. This time my set top box stopped working. I called thier custimer service for help. After a week their technitian turned up and collected 300 bucks for a. Settop box replacement and 250 bucks as service charge. He did not give a bill even though I insisted. Two more weeks have gone and I am yet to find the technician to get a replacement and fix the problem. In this time I had to call the helpdesk so many times for help. But they are equally pathetic. Every time I call the service helpdesk people open up a ticket and assign the same to some technitian. And the technitian closes the ticket without attending the issue. When I inquired if they could wave this period from the billing cycle, they say its not possible. We subscribers are forced to pay even though we are not availing their service.