[Resolved] Sun Direct — wrong message passed by the company

SanthoshRV

from Hyderabad, Telangana

Address:

5-955/2, PLOT NO.42, SY NO.4, CHINNANNATOTA, OLD ALWAL, 500010

Company representative called me and asked me to recharge with inr 993/- to get my present hd package to be renewed for next 6months, but when i recharged as said at their agent place i see only sd package got activated, but i was in hd plan since the time i opted sundirect but they changed my plan and says the amount is applicable for sd package only after getting recharge done

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Mar 24, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.