[Resolved] Sun Direct — wrong message passed by the company

 
1 Review
5-955/2, PLOT NO.42, SY NO.4, CHINNANNATOTA, OLD ALWAL, Tirumalagiri, Andhra Pradesh, India
 SanthoshRV on Feb 16, 2020
Company representative called me and asked me to recharge with inr 993/- to get my present hd package to be renewed for next 6months, but when i recharged as said at their agent place i see only sd package got activated, but i was in hd plan since the time i opted sundirect but they changed my plan and says the amount is applicable for sd package only after getting recharge done
Complaint marked as Resolved Mar 24, 2020

Complaint Status


[Feb 16, 2020] Sun Direct customer support has been notified about the posted complaint.
Verified Support
Sun Direct Customer Care's response, Feb 17, 2020
Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.
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    Sun Direct - wrong message passed by the company