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Sun NXT — Not able to view LIVE channels

Address:2112/28 JEEVAN BHEEMA NAGAR, ANNA NAGAR WESTERN EXTN S.O

I am not able to view live channels from yesterday. My subscription is valid till February 2022, but the scree shows to subscribe. my customer id is 25299453, it is in my dad name Mr. Raman Thilakar.
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