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Sun NXT — Subscription detail not updated, not able to view video

My subscription detail is not updated, payment is successful deducted 799 yearly premium subscription plan but in account under subscription it is showing user is not subscribed.hence i am not able to access any premium video

HDFC Bank: Your UPI-Mandate for Rs 799.00 is successfully created towards SUN TV NETWORK LIMITED from A/c No: XXXXXX1228. UMN:[protected]@ybl. If not you, kindly report on [protected].
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