Sun NXT — Swindling money from long standing customers in the name of plan change

I have been a long-standing customer of SunNxt for 2 years paying 499 plan to watch SunNxt on my TV. Despite the badly designed TV app in comparison to Prime or Netflix (this app cannot even seek video to a specific time on the TV app), I was adjusting and using it anyway.

Earlier this year SunNxt added a new plan for 799 and this year when I paid for my usual plan as I have paid the past 2 years for 499. However, the app stopped working on my TV and I have not been communicated that now only the higher plan allows me to use SunNxt on the badly designed TV app. So I called customer support and they told me to cancel and pay for the higher plan. I canceled and I was refunded only ~420 as they retained the remaining and said it's GST. I then had to pay 799 for the higher plan. For me, this is a loss and a huge disappointment that they discontinue the TV usage feature on the 499 plan without telling customers. My registered email is [protected]@gmail.com. Feel free to get in touch with me if you'd like to do some justice and return the money you unfairly retained.

And more importantly, I hope you give customers value for money to justify the price increase. At-least if you had fixed the issues on the TV app but till today you have not (cannot forward and rewind easily till today which amazon, netflix and even low players like Viu have figured out). Looking forward to having my issue resolved.