[Resolved]  Sundirect — about the pack and amount taken

Address:560068
Website:www.sundirect.in

I bought sundirect connection on[protected] and at that time they charge me 3090 for the connection and three month subscription of mega hd pack. On 5-03-19 my service was stoped and when i contacted the customer service they it's coz of trai.

As per the pack which i bought it clearly say that i should get 3 months of subscription.. Called customer service they don't understand the issue and there was no service for 3 days... Post that they started the service with very less channels as compared to the mega pack with the validity till 8-04-19 which ideally should be till[protected].

I have paid the amount they ask and now this is harrasment... Pathetic service and even worst customer service they have... Called them several times but all in vain.

Cdsn : [protected]

Harpal
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May 2, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2019
Sun Direct Customer Care's response
Dear sir

Kindly provide the Valid smart card number or mobile number to contact and resolve the issue .

Regards Sun direct
Customer care
Mar 23, 2019
Updated by harpal.sohi
That is my CDSN nunbr and my phnumber is [protected]
Complaint comments 

Comments

I have using sundirect hd box recharged 1year plan but they revised validity before 1 month and give sun package force ably I have complained to costumer care not resolved my mobile number [protected] not informed to change a plan they told tai rules.

Ok thanks

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