[Resolved] Sundirect — bad customer service and lot of technical issues

Prince2019

from Bengaluru, Karnataka

Address:

560078

1. Every now and then i get a stop service message. Called many times to fix this but no success yet. (Will you pay me back for the days i am not able to view; for this the response, i got from ms shameena floor supervisor is we can not give and we did whatever we can; nothing else we can do. You have to wait thats all.)
2. Its very difficult to get connected with call center. And even if gets connected its being disconnected by the agents when they run out of answers and solutions.
3. Looks like employees you have there dosen't carry any knowledge of issues and solutions apart from saying sorry.
4. Never got any permanent solutions for my issues.

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May 11, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

Apr 25, 2019

Updated by Prince2019 Reach me on [protected]

Apr 29, 2019

Updated by Prince2019 I am still continuously facing the STOP SERVICE issue. Not able to understand what service sundirect is providing to its customers... Please have these issues addressed at the earliest before losing your regular customers...