| Address: | SUN DIRECT TV PRIVATE LIMITED, Murasoli Maran Towers, 73, MRC Nagar Main Road MRC Nagar Chennai TN | | Website: | www.sundirect.in |
I am using SunDirect DTH, It has pushed some OTA updates on their own without my consent and knowledge. It doesn't even asked YES or NO to upgrade the software. So From 18/3/2023 onwards, set top box started giving a message of ota upgradation and will restart automatically. Its been 3 days now neither it is getting upgraded nor working fine. Until the mentioned date it was running smooth and fine. When i contacted customer care they assigned a technician. Technician is now saying that the set-top box is not getting upgraded and said to purchase another set top box on a cost of rs. 875/-. When i inquired with the technician i got to know that the same ota upgradation is successfully done in some other set-top boxes and working fine. And the saddest part is technician said the he is not going to give any service report/device inspection report like what is the problem in device, whether it is resolvable or not, if it needs to be replaced with new what is the cause for such replacement. And he also confirmed that there is no such policy from sun direct
Now confirm me why should i pay rs.875/- for another set-top box where there no mistake of mine
1. Because of the ota push form the backend the technical error occured and now the box is not working
1. I have not asked for any upgradation on my existing set-top box
2. There is no intimation regarding ota upgradation and no one asked me whether upgradation required or not
Without my intimation without my knowledge sun direct company has thrown some ota upgrdation to the set-top box due to which the set-top box is not working now and asking me to purchase another set-top box. Was this information helpful? | 
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