SunDirect DTH Complaints & Reviews

Your Sun Direct [protected] validity has expired. Recharge Kannada Gold Pack @ Rs.240/1M or Rs.689/3M. More offers on recharge @ www.sundirect.in. TC*
Stop sms from my number [protected]
I'm no subscriber of sun direct dth remove my number from record.
Thanks in advance....

I am using SunDirect DTH, It has pushed some OTA updates on their own without my consent and knowledge. It doesn't even asked YES or NO to upgrade the software. So From 18/3/2023 onwards, set top box started giving a message of ota upgradation and will restart automatically. Its been 3 days now neither it is getting upgraded nor working fine. Until the mentioned date it was running smooth and fine. When i contacted customer care they assigned...

I am existing customer of sundirect services . It’s expensive always . So this time I tried recharging the basic FTA pack ( which includes only free channels like DD at Rs 58 ) . But most channels mentioned in it are not visible. I called customer care 5 times till now . They are like you should yourself add FTA channels o[censored]a choice in our website by logging in . I did everytng and still I am not able to watch it . Such a bad service ....

I did my sundirect recharge through their app and did my payment through paytm.The amount has been deducted from my account, but they say recharge has failed and not one of their customers care number/email is answered.
Please repay my money. And i also tried to login to the sundirect app but i have forgotten the password and i dont use the registered mobile number anymore, resetting password is impossible without the registered number,...

2days ago subscribe to fta pack. and selected free to air channels. but they are not activating.

everytime they saying same dialogue just like a school rhyme....

Every month When I recharge the sun direct DTH, after recharge, I need to make a call to them to activate the channels.
This time it was the worst experience. I recharged the DTH on 3rd November from their Sundirect app. After 3 hours I called them to activate the recharge plan. They have raised a complaint and said that 24hrs-48hrs, this problem will be cleared
After 24hrs again I called them (this time new person) and he said...

I have done a sun direct recharge to a wrong account

Correct Smart card no. [protected]
Wrong smart card no. [protected]
Recharged amount: 219
Recharged date : 22/10/2020
Contact no. [protected]
Recharges through: Phone pe App
Transaction I'd:
N2010221113515582143639...

I recharged my sun direct dth twice one is on 16/05/2020 8.16 pm i received top up confirmation message with rs 219 to my phone but channels were not coming then i did recharge again on 17/05/20 with rs 219 again but unfortunately my money deducted both time but my channels not connected i was contacted customer service more than 7 times to solve this mut i totally disappointed with their service they didn’t help me with this issue then...

Respected Sir,
In sundirect DTH, that have separate rules to SETUPBOX and Remote, if remote internal problem thay change the remote free of cost.
But internal problem in SETUPBOX thay cannot change free if cost, collecting fee as thay norms.
I contacted sundirect customer care, The representative who talk to me said that the rules of our company we follow.

Please note of this and take necessary action...

We have recharged sun direct 1 yr recharge pack after one month they automatically disabled two channels named ntv and etv life then i contacted to customer care and they restarted the channels and that problem repeated three times in three months and now they disabled the 6 channels ntv, v6 news, etvlife, 10tv, hmtv and t news. Im unable to contact their customer service numbers they have started a new process we have to give a missed call...

I am trying to reach sundirect customer service to find solution to following mentioned difficulties that i am facing:
1. I want to change by base package and accordingly i chose the amount and recharged through sun direct app, still it is saying that i have to personally call the customer care and need to request them to change the base package. But no one is responding from sun direct team.
2. I wanted additional channels,...

Hi,

My account # is [protected] and i bought this connection on 29th may 2018.in the month of july 2018 (28th july) by paying rs.5600 for one year complete subscription. The plan i choose was "mega hd tamil pack" that included all channels.

Suddenly for past few days since last week of feb or 1st week of march, i am not getting many channels and i see that the plan has been changed by sundirect without informing...

Sir, my dth smart card no [protected] plan hd mega is changed by the service provider is sundirect with out any information.
Kindly arrange to resume my pack as per trai guidelines published in trai web site.
The service provider has also deducted some amount in my account, kindly give instructions to sundirect provider to resume my old pack and the same also be credited in my account
K venkata ramaiah, h. No.19/172/14-3cbr...

I have done a 6 months recharge for my tv dth, they have chnged that plan with out informing me anything and they are ordering to pay more to get channels. On top of that im not able to reach their customer care from the last 2 months. Im not sure why trai has introduced this selection options, its literally making customers annoying, because if we go to any dth provider they are pusing all the blame to trai....

Sundirect DTH - one year offer given, fully paid for it, now some channels are not displaying and i am trying to contact customer care for the last 2 days, but i unable to connect with them, mentally i upset,
For one year plan i have paid the full amount, suddenly sundirect DTH stopped so many channels without any intimation, if any necessity to stop them all, they have to call me and get confirmation from me to take some action to...

I have purchased the sundirect connection for more than a decade. But now a days the signal problem, service issues have occuring repeately. It seems the service lost the image or looting the people money by structreing the bad service or signling issue.
Its is very sad to write here that the company is charging the customer for same problem occuring because of their service fault or signal fault again and again and making the customers...

I have been using sun hd for last 5 years. When i was renewing my annual subscription, i was told i will not be able to subscribe hd any more because my set top box needs to be upgraded and i have to pay 699/- + taxes for that. This is brutally unfair. I don't know where to complain. I hope this gets some attention here. Subscription id is [protected]...

I took a new hd connection from sundirect dth on 12th september 2018 and provide the driving licence as address proof. The technician made the mistake updated our mobile number for other customer smart card number.

So i have received the other customer card details and which created while top-up for 3200 for annual recharge done to wrong smart card number.

When i contacted the customer care they provide the bangalore...

I preferred hd set top box over sd and bought hd box 3 years ago though it costs more. For the last 2yrs i am viewing sd channels as per assurance of sun direct that i can change/subscribe hd channels at any time.

Today when i contacted for hd channels subscription they told that my hd set box will no longer work. They told me to pay 699+ service charge to get upgraded hevc box. Then i asked "why should i pay, and it's already...

Hi I had recharged for RS 470 with 3 month subscription, amount paid by HDFC bank debit card but still channel not activated, I had raised complain with customer care but they not answering properly even I am giving all details of transaction made. request to kindly help .

my smart card number :[protected]
my transaction :[protected]HDFC Bank debit card payment)

my contact number :[protected]...

Sub:- Worst service of sundirect


sundirect customer id [protected]
52, Shivshakti society,
opp Vetican park Soc
Vinzol vatva road
Ahmedabad 382445
Gujarat

I am very much thankful to you for introducing the worst company sundirect
to indian market, And making fool to the customers.

I was already using tata sky dish, and i was satisfied...

Non working of set of box ID [protected] Mob. [protected] On 2.10.15 at at 6.30 pm I made the sub. Complaint n I was told to wait 4 two days. On expiry of above period when contacted I was told to anticipate Mech. Visit at any moment. 3rd day passed. On 5.10.15 I again contacted say 5th or 6th attempt, n the same reply recd. Wud u Pl tell me what is going on at ur end. R u engaged these people to fool the customers. Why couldn't...

Hai this is r.thivagar and i am from tamilnadu, living in dindigul district and i am using sundirect dth from[protected] onwards showing e16-4 service is currently scrambled showing but we contact customer support and no response from there, they are saying wait for 24 hrs after that it will be good...

On 19th Sept an amount of INR 1500 was debited through my SBT debit card for crediting the amount in my Sundirect DTH subscription no. [protected], the amount is neither credited in Sundirect nor refunded in my SBT account in stead of the Mobikwik team fooliing us by transferring the fund to my wallet and sundirect account. Since 19th 3 time the fund was refunded to my wallet after I transfer to the mentioned DTH service provider. Neither...

please refer my saving bank a/c no.[protected] with main branch (opposite police lines) Allahabad. In this regard it is to inform you that I had made a payment of Rs.199.00(one hundred ninety nine only) towards the payment of re-charge the DTH system to SUN Direct i.e. on-line payment. I found that the payment has been deducted from my a/c on 8.7.2013 but as per customer care of SUN direct at Lucknow the payment has not been credited to sun...