[Resolved]  Sundirect — inconsistent and irresponsible information

Address:

Tirupur, Tamil Nadu, 641667

Complaint number :CWt[protected]
I have upgraded my SD box to HD for 900rs. During the time of purchase, sales person told me that, I have 149 days of SD subscription. In order to upgrade, I have to activate 1 yr HD subscription for 3200rs ( I don’t know exact price) instead I have to pay 51 rs per month for tamil HD prime until the 149 days of existing subscription expires. I rang customer care for activation and they said it’s not possible but they can refund for unused 149 days+200( recharged value on card) + 2400 recharge will be ok for 1 yr HD subscription. After I recharged 2400 rs, I rang again to activate 1 yr HD plan. This time they told its not possible to refund subscription fee for unused 149 days. I told the conversation between me and sales person to customer care executive and they told me that they’re not responsible for dealer’s promise. I have few questions to your customer care

1. If I have to go back to the person, who sold the product, what’s the role of customer care ? Whom I should trust ?

2. Why customer service is being hesitant to provide written statement that customer service is not responsible for dealer sold Sun direct product?

3. Why your customer service is inconsistent on proving information? Are you still aware of “customer has right to know information about the product before sold”?

4. I would like to take it legally to ombudsman complaints, how can I lodge it?

5. Why my case is closed without my acknowledgement?
Dear Customer, Your Sun Direct complaint, CWt[protected] is resolved as 'TEAM LEADER' to your satisfaction. For any Service Assistance call [protected]

Thanks,