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Sun Direct

Sundirect — Payment Failures

Website:www.sundirect.in

I am facing consistent payment failures while doing a recharge. After that I have to make multiple calls to get a confirmation. I have been chasing the sundirect nodal team for the last 1 year to get this resolved. Till date issue has not been resolved.
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Comments

"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
Reply
Girija64556's [Complaint's author] reply, Oct 7, 2021
This is happening on a regular basis and your(sundirect) customer care and nodal team have done nothing except blatantly lying that it will be rectified very soon. This was reported last year. From that time they are dishing out this lie. They don't give any timeframe and some of the employees in the nodal team are claiming that above them there is nobody in sundirect when asked for a senior official's contact details. Smart card number: 42588801862
Dear Sir,

As per conversation, customer complaint regarding Sales and services and same has been taken as feedback.

Regards,

Sun Direct Team.
Reply
Girija64556's [Complaint's author] reply, Oct 15, 2021
May I know when my complaint will be resolved? Taking complaint as a feedback is not a good practice
Dear Sir,

As per conversation, customer complaint regarding Sales and services and same has been taken as feedback.

Regards,

Sun Direct Team.
Reply
Girija64556's [Complaint's author] reply, Oct 23, 2021
May I know when my complaint will be resolved? Your website portal is proving to be a nuisance when it comes to lack of transparency in displaying price details for various packs. Subsequent payment failures is another headache. You can't dictate customers in selecting their payment package for recharge.
Sun Direct Customer Care's response, Oct 26, 2021
Verified Support
Dear Team

As per conversation, customer complaint regarding Sales and services and same has been taken as feedback.

Regards,

SUN Direct Team.
Girija64556's [Complaint's author] reply, Nov 5, 2021
Taking feedback is not what we want. Resolution is what is required. Incompetency at its heights

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