[Resolved]  Sundirect — recharge got fired and I lost my money

I tried to recharge with ₹277 in sundirect from the portal using the Registered mobile number. I paid the above amount . But what I got is a recharge failure message. So in turn I lost my money.What I expected was Either they should refund the money to bank account or sundirect account. But till now they have done nothing from their side. I tried cally customer care.. But could not connect with them. So now what should I do? I need my refund.
Registered mobile number: [protected]
Name: Tomy cc