[Resolved] Sundirect — worst call centre ever

Madhav Nair

from Pune, Maharashtra

Address:

412101

Tried recharging with a specific pack two days back and it automatically changed into some different pack. And now i'm not able to purchase any channels bas it is asking for a password about which i have no idea. There is no place where i can change or know this password. Triedcalling their servicecentre from last 3 days and its of no use. They dont even pick up the phone.. Dont reply to mails.. Always busy.. These people have the worst after sale service. Wanted to know the password of my smc card without which i am not able to do any recharges.. Worst service.. Like seriously the worstt

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Apr 5, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care

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Comments

DP Kalyan

from Khammam, Telangana

I did recharge to other dth (smart card no.[protected]), there's already one pack is active on that account, I did recharge with my debit card, can I get refund of amout that recharge done to other smart card account? please provide details how can I get refund,

Jaibalaj T

from Bengaluru, Karnataka

They are charging high like just to recharge 18% GST will be deducted and even after recharging 18% money will be deducted from the balance. And also there's no customer support to contact them.

Madesha Mgm

from Kollam, Kerala

On 09/02/2019 I recharged Sundirect DTH number [protected] amount of 280 I done recharge two times but still Box showing no signal, I tried to call 100 times customer care they are useless and unresponsive very worst service team please do resolve this issue and refund my amount .

Senthilkumar -g

from Hyderabad, Telangana

Dear sir/madam,

Yesterday I reachared my sun direct a/C but still not activated my channel.if calling to sun direct no one answer the call.kindly activated my channel.

Regards,
Sendhil