Sunflame Enterprises — Automatic burner replacement of Sun flame Gas Stove

Dear Team,

This mail is in regards to Automatic burner replacement of Sun flame Automatic Gas Stove.

History

I have issues with my 3 in one burner which is not working fine. I made a complaint on 17.12.2021 to get it checked and replaced as the burner comes with a 5 yrs warranty. Technician came and took the visiting charges as the product is not under warranty though burners are in replacement warranty. He confirmed after checking that there is an issue with burners and needs to replace them. I said please go ahead and put in the request for the same. He asked for a bill and a guarantee card for the documentation process and we gave all the required documents.

Technician promised me that he will try his best to get the replacement as soon as possible. After 7 days I checked with the technician, however he said it will take time. I said that’ s fine. I called him after another 7 days and he said to call the service center which is Geeta Enterprises. I called them and they said it will come in the next 2 days. I called the technician after 2 days to check the availability. However, he said yes he got the burner but he returned it, I said why, he explained to me that sir that the burner which you are using are automatic burners and they send me the normal burner. I said ok, now I asked him when I will get the compatible burner he said you need to confirm with Geeta enterprises. I called them to check the status and available of compatible burner he said sir it will take 30days as we don’t have the stock and he keep forcing me to use normal burner I said boss I paid the money after satisfaction for automatic burner, So I request you to kindly send me the compatible burner.

Present

I have been calling customer care, Technician and Geeta enterprises but no one is able to deliver the correct product. I asked the company when you launched the product if you people forgot to launch their spare parts.

If a product comes under warranty then the company takes unnecessary time to replace. If this case doesn’t fall under guarantee then the company would have changed the product right away because it generates revenue not the customer satisfaction.

Why are you fooling customers and giving false promises? Even a courier doesn’t take 30dsays to deliver a product in any part of India.

Result

If you people and your team are unable to deliver the product then I have to file a case against your company for false promises and mental harassment and unsafely for my family.

I have attached my bill and Visiting charges fees slip

I have register my complaint through mobile No. [protected]
Thanks!
Prabhjeet Singh