Sunflame Enterprises — Bad quality product and poor servicing

Address:	700150
Website:	www.sunflame.com

I have purchased sunflame chimney model-Innova-60 autoclean, on[protected]
but after an attempt of autocleaning the water is not coming out in the tray, it's just stuck inside.I did not operate it since then and lodge a complain (complain no-16F158) on[protected] by dialing the no.[protected].I was told that technician will be arriving within 48 hours.Today[protected] I tried calling the very number and no one is receiving the call.
I deeply regret buying this product which did not survive even one full year and I am very disappointed about the quality.
Can anyone from Sunflame Enterprises answer why I got harassed like this?