Sunflame Enterprises — complaint regarding faulty l. p. gas stove from sunflame

Address:

Maharashtra Electronics Corporation, MG ROAD NEXT TO CHANDAN STORE, CAMP, Pune- 411001., 411048

Hello sir/ madam,
I'am mrs. Kiran chadha from pune. I brought sunflame 4 burner gas stove from maharashtra electronics corporation, mg road next to chandan store, camp, pune - 411001.
Description of goods: sunflame c/t 4br spectra plus purchased on 12 jan 2019.,
A defective piece was delivered to me and without rings with rusted burners and defective stands. I complained immediately to the dealer of maharashtra electronics, pune but till today (26 february 2019) they have not exchanged the gas stove, instead they have delayed the entire process and are keeping me waiting for the same.
Sunflame being a branded company has sold defective goods to me and your associated dealer maharashtra electronics, pune-01 has been delaying the entire process even today. This is a horrible customer service as well as sales of goods.
I would really want the managers to look into the matter as i'am tired of contacting customer service executives as they do not work to solve the problem.
I hope sunflame manager would take immediate action on this.
Please look into the matter and revert back as the defective product is in warranty period.

Thanking you

Regards,
Kiran chadha.