Sunflame Enterprises — Complaint regarding poor service in chimney fitting

Address:

Ludhiana, Punjab

I purchased an autoclean innova 60 cm sunflame chimney and one 4 burner cooking top (Gas chulha) crystal plus model from your authorised dealer ludhiana marbles, near madhok complex, ferozepur road, ludhiana (Punjab) on 24.10.2016. After the purchase of these products i faced problems for the fitting of the chimeny at my residence. Despite my repeated telephonic request to the service boy (From sunflame company) for the fitting of chimney, nobody turned up. Since the purchase of the chimney i had to make several telephonic requests for its fitting. Lastly on 29.10.2016 just one day before diwali i made at least 5-6 calls starting right from morning at 9.00 am till 4.00 pm in the evening but only false promises were made by the service boy. Helplessly i contacted the dealer and another service man was arranged in the late. Evening. The whole incident shows that after sale service of sunflame co. Is not upto mark and i will not recommend any one to buy sunflame products in future.