Sunflame Enterprises — Faulty Cooking Range

Address:

Thiruvananthapuram, Kerala, 695004

Dear Sir,

We had purchased a Cooking Range of Sunflame named “Exotica Super Delux- A/I ROTI, on 28/12/2015 from Vishnu Priya International, Bengaluru for an Amount of Rs.29500. We got the product delivered here in Trivandrum after 5 days. It had its front door broken while arrival, we got it fixed by a local stove repairing team. From the day we started operating the cooking range, its oven has not been working good, the cakes gets burned out in 20 mins. We had raised a complaint with Sunflame and the technicians from Ernakulum came after a month and said the thermostat is complaint and need to replace it. After again a month they came and worked, for about 4-5 hrs on it and said the thermostat had been replaced. But still the same problem persists, and we are not able to Bake any cakes in it as it gets burned out after 20 mins . We had been calling them for last 2 months but there is been no proper response.
We need an urgent solution to this issue. Sunflame should either replace the faulty cooking range or should compensate us the full amount and take back the cooking range.

Regards,
Kiran Baby
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