Sunflame Enterprises — Non installation of the cooker hood

Bidyadhar patra

from Kolkata, West Bengal

Website:

www.sunflame.com

This has referred to the following incident:
*on 28th of jun - request has been made to the customer care for the installation of the chimney.
*on 29th of jun i was intimated by mail for the address and complied on the same day by mail.
*on 30th jun customer care addressed to the concerned franchise for the installation.
*after above activities all remained silent and again i mailed to customer care to treat this issue as most urgent.
*on 9th july again i had to call the customer care service no. And it was assured by the executive for the installation of the chimney by 11th of this month as if my problem has been solved.
*but, till date no response is received and yet the installation is pending.
Under such circumstance, now it is a great question for me to whom should i contact for this mere job. If it is impossible in your part to execute this then deny. I would think for the alternative. And it seems that i have already committed a blunder to choose your company.
Thanking you sir.
Yours faithfully
Bidyadhar patra
Mob.-[protected]
Address:
Plot no.-901/3118,
Lane-1; nr apex hospital,
Baramunda village,
Bhubaneswar, odisha.

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Comments

geetaratori

from Rajahmundry, Andhra Pradesh

Since last two days we have been trying to reach customer care and service centers but no one is interested in even listening the problem
The cooktop we purchased last year is making having gas leakage.

menon prv

from Ernakulam, Kerala

The chimney was installed on 27 07 2017. Since then we could not operate it. While we switch on the apparatus the section fuse is cut off due to short circuit . We have contacted the mechanic who installed the chimney, but he did not turn up until now. We request you to make arrangements to get the defect rectified without delay.