Sunflame Enterprises — Poor quality oil collector

Naresh Kumar Nijhawan

from Ludhiana, Punjab

Address:

Chandigarh, Punjab, 160047

I purchased innova 60 chimney autoclean on 24/4/2016. To my surprise one hinge of oil collector half cracked after one month. Now another hinge melted and oil collecter fell down. It clearly shows that poor quality collector has been supplied with chimny. Now service center of 41 b chandigarh says that you have to pay its cost as plastic material is not covered in warranty. It means that company can earn in disguise of this condition by supplying poor plastic or rubber material. It may be replaced free of cost being manufacturing defact

Was this information helpful?

No (0)

Yes (0)

Sunflame Enterprises customer support has been notified about the posted complaint.

Aug 16, 2016

Updated by Naresh Kumar Nijhawan Hinges of oil collector of Innova 60 Auto Clean purchased on 24/4/2016 could not bear 3 ml oil load and cracked/melted within 4 months of purchase due to supply of poor quality of oil collector at initial state.Kindly direct your service center 41B chandigarh to replace it free of cost because of manufacturing defect asYour service center represetative says that they will charge the its cost Rs350 .Melting shows that it is manufaturing defect.