Sunflame Enterprises — Purchased sunflame geyser 25 liter - purchase month 2015 oct. - now defective

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Purchased sun flame geezer 25 liter - purchase month 2015oct. (Through defense army canteen noida) bill copy provided to service centre.
Problem - heavy leakage from tank cause product dead and rust.
Pending - from last more than 25 days. 3 visits done by service engg. From authorized service centre - indira puram plot no-271, niti khand). Every time this or that part is not available and will take another 10 days in all 3 visits. Talk to service head mr. Surinder also. Not yet solved.

Then talk to mr. Rohit /mr. Chandan - faridabad office on phone number[protected] twice to both. Both promised to solve this problem by yesterday monday 22.08.16. But not solved. Today try to call service center indira puram - phone switched off-[protected].

If anyone in sun flame management can look into this pending problem for the newly underwarrenty product - would be highly grateful to them. But so far very pathetic situation. It appears that we had done biggest mistake by buying sun flame product as concerned authorized person are not bothered about the customer pain. Sorry to say that too to the defense personal who serves the nation.

I only have very very slim hope with kind of experience so far faced that somebody will look into this matter and do the needful at the earliest possible manner.

Regards,
Rajan sharda
[protected].