Sunflame Enterprises — Sunflame GT REGAL 3B SS Toughened Glass 3 Burner Gas Stove (Manual Ignition, Silver)

Address:

* Kh No 18//21, 19//25, 34//5, 6, 7/1 min, 14/2/2 min, 15/1 min, 27, 35//1, 7, 8, 9/1, 9/2, 10/1, 10/2, 11 min, 12, 13, 14, Village - Jamalpur Gurgaon

We have been using a sunflame toughened glass top 3 burner gas stove. On 24/08/2021, While we were cooking the Top Glass ‘toughened glass’ broke with a blasting noise and just shattered all over the platform. It is impossible to believe how it is break.

Immediately very next day we have called up the Service Center (+91 [protected]) on 31st Aug'2021 and registered a complaint and they provided Local service support contact details (+91 [protected]), We have contact them on 3rd Sep'2021 for above issue resolution, initially they consider our complaint and ask us to wait till approval comes. Post that we have contacted Local service support multiple times, Until now nobody has even come for an inspection. Local team informed us that they are awaiting approval (My gas stove has a 2 year warranty). Its very risky to cook with the gas being in this condition. But no outcome yet!