Sunflame Enterprises — sunflame induction

I am complaining about an induction cooker i had purchase from csd hq technical group (Eme) delhi cantt-10 on 23 apr 2017. After a few days a small flame came out form in side. I stopped cooking and immediately informed customer care. The technicians came after three or four days than he collected the item and send it to rohini service center for repairs. The same was returned after a fortnight and even after 15 days the product was not satisfactorily repaired. The technician left it at my house and when i returned from office in the evening and inspected, the following deficiency was found - original cable changed and operating area not sealed correctly. Still the product was switching on and off intermittently. I again contacted the customer care centre and reported to customer care. The technician took my product and instructed me to contact the service center. After three days the customer care replied that some repairing work has been carried out in your product and after 15 days my product was again returned to my house. Now the item is working but i find that the body has been broken and the wire has still not been changed. The technicians have broken the base plate and the layers of plastic while undertaking repairs and stuck it with some glue. I reported the matter and called the customer service center at rohini several times and complained about the shoddy work and the poor quality of repairs of a new equipment. They were not willing to accept their mistakes and asked me to cough up 300 rupees for the cable which has been changed by them. I am a serving soldier and have been harassed to no end. May i request you to take prompt action and ensure that my product is replaced by a new serviceable one or the repairs are done again and the outer body and the cable are changed with original ones. Best regards bharat ka sainik.