Sunflame Eurotech Jadavpur, Kolkata — Extremely poor after sales service by your authorised service centre

Address:

Kolkata, West Bengal, 700075

I requested service for my sunflame 3 burner glass cooktop with eurotech jadavpur on 29/03/16 at 0530pm. The complaint docket no. Was given as 16c578. The number called was [protected]. The date of purchase was 30/05/2014.

The complaint was regarding 2 burners (The small one and the mid-size one) brass top wear outs resulting in gas escaping from the sides of the burners thus rendering their usage as highly dangerous which could result in explosions.

The above state was identified during annual inspection by gas service provider's technician on 29/03/16 morning.

In spite of clarifying the need for replacement during my call, the eurotech technician who attended on 39/03/16 afternoon, came without the required spares.

This morning (31/03/16) when i called eurotech, they told me the spare parts have to come from delhi and they may fix it by monday (04/04/16).

We are greatly inconvenienced by this state of affairs and we can cook only with 1 burner in the meantime. Fail to understand why such common spare parts are not stocked with your authorised service centre ??

Kindly look into the matter at the earliest on express basis and help to resolve the issue soonest.

Thank you and kind regards,
Sekhar c. Nag