[Resolved]  Sunflame — Gas stove glass top exploded

Address:

Bangalore, Karnataka

I purchased a Sunflame 4 burner glass top gas stove in June 2014. In september, while cooking was on, the glass top exploded with a big sound and shattered throughout the kitchen. Our servant had a narrow escape. I sent an email to the company with all photographs the same night itself. But there was no reply.. I had to make repeated phone calls to multiple people, including their head office in Faridabad, for more than two months to get a replacement agreed (of course i told them i cant go for glass top again and risk my life, and wanted a steel top.. they agreed, since the steel top price is much less) I never saw a more horrible customer support than this... Finally they told me to collect the items from their distributor, Aditya marketing near corporation circle in bangalore.. After reaching there, the fellows there were more horrible.. they pretended ignorance about the issue, and simply told "You are not our customer, we are the distributors, we don't bother about you..." i had to literally fight with them for long time, and make phone calls again from there to finally get the item replaced.. Decided.. NEVER GO FOR SUNFLAME...