Sunflame — Glasstop 3 burner

Address:	Dehradun, Uttarakhand, 248001
Website:	sunflame

Hello Team,


This is to provide you feedback on service and quality of your product Sun flame Sakti 3Burner gas glass top model.

Newly purchased gas on 24th Dec, 2015 had problems from day 1. Issue was large burner keep pumping air (makes noise) and you cannot use it .Called service engineer Permod(in dehradun) multiple times, then finally after 10days technican visited and informed burner casting is improper and filter of some thickness, needs to be replaced.
Quality of your product is not poor, but worse. Burner casting was not proper as figured out by your service engineer. Moreover, filter thickness was not accurate as it should be case of large burner; again figured out by your service engineer.

Moreover, engineer also suggested me to return it to shopkeeper you purchased from. Seriously, this is what we expect from an old known brand like SUN FLAME?

Eventually, after a wait of another 10days, no response from service center. Called multiple times, was informed that part is needed from faridabad which is pending. Eventually another 7days, part was arranged and replaced, but issue still exists.
Its been over one month now, the state of the problem is still the same.

Serial number of the product:15HO11298SR

My contact details:
Name:Jasmeet Singh
Address- 16/1 rispana gali, block 2, near DBS chowk, dehradun.
Pin code-248001
Phone:+91-[protected]

Service engineer details:
Permod:+91-[protected]
Gurudayal:+91-[protected]

This kind of pathetic quality check and service support was never expected from a company like sunflame, where there are many other competitive vendors selling same products at better quality and after sales service.
Having said that, I do not want any further repairs to carried out, just replace/return the product asap.

If in case, you need any further details, feel free to call me.