Sunrise International - The Timber Guy — furniture not delivered & refund not being processed

Address:	Sunrise International C-189, Shastri Nagar, Jodhpur - 342 003 Rajasthan, (India)
Website:	www.thetimberguy.com

We placed order # 2550 on 28th june 2020 via website (www.thetimberguy.com) on:
Sunrise international
C-189, shastri nagar,
Jodhpur - 342 003
Rajasthan, (India)

Order was for 2 items:
1) nesting stool of 3
2) crockery cabinet
Total order value = inr 17336.83

Payment was done thru' debit card

Free shipping & delivery was promised until 6-8 weeks (Expected around 20th august 2020)

We have been following up over email sent in july, august & september, asking for status of delivery or at least refund to be initiated.

Their customer care has not responded to phone calls & our payment has been stuck since then!