Sunrise International - The Timber Guy Complaints & Reviews
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Furniture not delivered
My order #8083, was placed 2months back and till today the product is not delivered by sunrise timber guy company.
Many attempts were made to reach the company via calls and emails, but they do not give proper details of delivery. After sometime they have stopped responding to calls....
Many attempts were made to reach the company via calls and emails, but they do not give proper details of delivery. After sometime they have stopped responding to calls....
Helpful
6 other people found this review helpful
6 found this helpful
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Undelivered product
Address: | also known as sunrise internantional. |
Website: | thetimberguy.com |
They take order after receiving full advance payment. they provide bill and give due date after few weeks. now months have been passed and we have not received any delivery.
they do not answer calls, only whatsapp and emails they entertain. also replies are always delayed.
ratings we cant put on their website as they filter the ratings before making them live....
they do not answer calls, only whatsapp and emails they entertain. also replies are always delayed.
ratings we cant put on their website as they filter the ratings before making them live....
Helpful
4 other people found this review helpful
4 found this helpful
Address: | G-691/692, Boranada, RIICO industrial area,Boranada, Jodhpur, 342006 |
Website: | Timberguy.com |
I did not see this information before, otherwise I would have not ordered.
I have ordered furniture worth one lakh rupees, and iam still waiting for it.
The website says 5-7 weeks, but it's been 3 months. They only reply back only when I mail, saying almost ready but no Information about when I will get it. Phone calls don't get through, no response.
I extremely unhappy and frustrated.
It is pure harassment...
I have ordered furniture worth one lakh rupees, and iam still waiting for it.
The website says 5-7 weeks, but it's been 3 months. They only reply back only when I mail, saying almost ready but no Information about when I will get it. Phone calls don't get through, no response.
I extremely unhappy and frustrated.
It is pure harassment...
Helpful
7 other people found this review helpful
7 found this helpful
Address: | Sunrise International G - 691 & 692, IV phase, Boranada RIICO Industrial area, Boranada,Jodhpur - 342 006 Rajasthan, (India) |
Website: | Thetimberguy.com |
First of all they delivered the product after 7 months instead of their 12 week delivery period. We understand everyone's business getting affected because of covid, but the least they could've had done was to keep us updated and not force us to call them every few days for updates which was kind of harassment. It made us feel like they're fraud... anyhow the product was delivered and we were happy with it.
But, within 5-6...
But, within 5-6...
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6 other people found this review helpful
6 found this helpful
Address: | Jodhpur India |
Website: | www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwjwrcOg-ov3AhUImGYCHW7TC2UYABAeGgJzbQ&ae=2&ohost=www.google.com&cid=CAESa-D2O5LtCvwyiJMT9Lj0-dAi7mwyn_9IoP80Fk0SNw7FMihv4NUDV7cRtpW2t_jAh55Du |
The company had shown a cane bench. I received the product after 4 months after many complaints. They used plastic instead of Rattan and shoddy cheap construction.
This company is a fraud....
This company is a fraud....
Helpful
8 other people found this review helpful
8 found this helpful
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Total Fraud
Website: | thetimberguy.com |
I placed my order for 4 products worth about 50k with The Timber Guy on 6th Jan 2022. I was impressed by their website and took the leap of faith.
I got an Order # 6066.
Turns out its a BIG MISTAKE I made. These people are TOATL FRAUD. With about 10 weeks gone by, not only they have NOT YET DELIVERED any product to me. But they cant even provide any update to me on progress (or lack of it).
Thier modus operandi is-br...
I got an Order # 6066.
Turns out its a BIG MISTAKE I made. These people are TOATL FRAUD. With about 10 weeks gone by, not only they have NOT YET DELIVERED any product to me. But they cant even provide any update to me on progress (or lack of it).
Thier modus operandi is-br...
Helpful
19 other people found this review helpful
19 found this helpful
Address: | G-691/692, IVth phase, Boranada Industrial Area, Jodhpur (raj.) -342006 |
Website: | Thetimberguy.com |
I placed the order on Dec 4. Its been more than 12 weeks now. In Feb I was told order is in production. No response on phone, whatsapp or email anymore.
They take entire payment in advance and then zero response to any customer communication. I am not sure if I will get any of my 57, 000 Rs back.
Please don't trust this website....
They take entire payment in advance and then zero response to any customer communication. I am not sure if I will get any of my 57, 000 Rs back.
Please don't trust this website....
Helpful
6 other people found this review helpful
6 found this helpful
Address: | Timberguy.com |
The communication was rude and they shipped the already cancelled product. I need to go to the consumer court for grievance redressal...
Helpful
6 other people found this review helpful
6 found this helpful
Address: | Sunrise International G - 691 & 692, IV phase, Boranada RIICO Industrial area, Boranada,Jodhpur - 342 006 Rajasthan |
Website: | thetimberguy.com |
I ordered a Coffee Table on July 14, 2021. It is now 20 weeks and I have not heard a word from them. Whenever I call, they just say "you will get an email from the production team". I have sent several emails, but to-date, they do not even have the decency to reply.
This company has taken the payment for the item and now they do not wish to communicate with the client. A bunch of rogues who have cheated so many clients. They...
This company has taken the payment for the item and now they do not wish to communicate with the client. A bunch of rogues who have cheated so many clients. They...
Helpful
12 other people found this review helpful
12 found this helpful
I have ordered TV unit on Aug 14th and i have not received any feedback on my order and whenever i called, they just say you will get a mail from production.
The company is showing some attractive pictures and price to cheat easily.
pl dont buy or pay the money to the Sun rise international or timber guy...
The company is showing some attractive pictures and price to cheat easily.
pl dont buy or pay the money to the Sun rise international or timber guy...
Helpful
6 other people found this review helpful
6 found this helpful
This company is a fraud company, people working are Liars, even the owner of the company Jetain Agarwal do not responds to emails.
My product has not been delivered after 4 months, after numerous emails and followup, they have sent a docket number which is a wrong number for tracking.
All the good reviews are shown on the page to fool people...
My product has not been delivered after 4 months, after numerous emails and followup, they have sent a docket number which is a wrong number for tracking.
All the good reviews are shown on the page to fool people...
Helpful
6 other people found this review helpful
6 found this helpful
Website: | thetimberguy.com |
I ordered my product on Mar 30th 2021 but my product is not yet delivered...
Helpful
9 other people found this review helpful
9 found this helpful
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Product not dispatched eve after 17 weeks
Address: | Jodhpur, Rajasthan Pin- 342006 |
Website: | thetimberguy.com |
Order was placed for two sheshame wood chair on 9th June, 2021.Full payment was also made. It was about to dispatch after 12weeks.
Till date it is not dispatched. Have sent email but didn't receive any response.
If this is the type of service, do you think I will purchase further from Sunrise international/ Timberguy or recommend someone??...
Till date it is not dispatched. Have sent email but didn't receive any response.
If this is the type of service, do you think I will purchase further from Sunrise international/ Timberguy or recommend someone??...
Helpful
11 other people found this review helpful
11 found this helpful
Pathetic company, pathetic people, pathetic product. I am regretting what led me to make purchase from these ### guys.
They will keep postponing deliveries, take 5 months to deliver your goods, everytime citing a very comfortable reason of covid. Never reply to emails until you make repeated phone calls to remind them. No way to reach to a dumb CUSTOMER service agent who has absolutely no authority and no intent to resolve YOUR...
They will keep postponing deliveries, take 5 months to deliver your goods, everytime citing a very comfortable reason of covid. Never reply to emails until you make repeated phone calls to remind them. No way to reach to a dumb CUSTOMER service agent who has absolutely no authority and no intent to resolve YOUR...
Helpful
21 other people found this review helpful
21 found this helpful
Address: | jodhpur, Rajasthan |
Website: | thetimberguy.com |
I had ordered bookshelf and shoerack on 18 March 2021, but not received any its been 4 months now..I had paid 35000 but they are not refunding the money too.i want my money back it seems a fake company to me...
Helpful
3 other people found this review helpful
3 found this helpful
Website: | www.thetimberguy.com |
We had ordered a solid wooden chest of drawers in January. It was due to come in april but arrived only in July. When we received the product the back was cracked and top was coming off. After waiting so long we received a damaged product and asked them to refund or replace the product, to which they replied that we should find a local carpenter (they would pay 200-300 rs) and provide glue! This is absolutely pathetic after sales service,...
Helpful
10 other people found this review helpful
10 found this helpful
Website: | www.timberguy.com |
This is not a reliable company to order from. We placed an order for chest of drawers more than 2 and a half months ago. They are least bothered to inform customers about the order and delivery, no one mails, nobody connects and have been very irresponsible. They have no business ethics. Worst!
My product is still not settled!...
My product is still not settled!...
Helpful
2 other people found this review helpful
2 found this helpful
Address: | Connecticut |
Website: | The timber guy |
John took a piece of wood from a fsmily house which was being destroyed to make a dinjng room table he did no work for 8 months when asked to show a picture he sent a picture of a screw being taken out of wood he then refused to send another picture while he was making table refused to answer emails and blocked my callls(although l dud not call) I have at least 30 emails asking to see progress on table when he delivered it the work was not...
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2 other people found this review helpful
2 found this helpful
Address: | Jodhpur |
Website: | thetimberguy.com/pages/sunrise-international-furniture-reviews-thetimberguy-com-reviews |
This is a scam company with fake reviews on their website. I ordered furniture worth 23000 and full payment was taken with a promise of delivery between 6-8 weeks. It has been 13 weeks and i have still not received the order.
I have sent over 20 emails and called but there is always no response or false promises made.
I am also filing a case against them along with 16 other such customers on a FB group...
I have sent over 20 emails and called but there is always no response or false promises made.
I am also filing a case against them along with 16 other such customers on a FB group...
Helpful
16 other people found this review helpful
16 found this helpful
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
furniture delivery & refund awaited - timber guy
Address: | Sunrise International C-189, Shastri Nagar, Jodhpur - 342 003 Rajasthan, (India) |
Website: | www.thetimberguy.com |
Order # 2550 placed on 28th june 2020
Items: wooden furniture (2 units)
Total : rs. 17336.83/- (Seventeen thousand three hundred thirty six and eighty three paise)
Mode of payment: debit card
Order confirmation is attached.
The delivery was confirmed for 6- 8 weeks, but there is no response to phone calls or emails.
Last communication was on 19th august & they are not initiating...
Items: wooden furniture (2 units)
Total : rs. 17336.83/- (Seventeen thousand three hundred thirty six and eighty three paise)
Mode of payment: debit card
Order confirmation is attached.
The delivery was confirmed for 6- 8 weeks, but there is no response to phone calls or emails.
Last communication was on 19th august & they are not initiating...
Helpful
9 other people found this review helpful
9 found this helpful
Address: | Sunrise International C-189, Shastri Nagar, Jodhpur - 342 003 Rajasthan, (India) |
Website: | www.thetimberguy.com |
We placed order # 2550 on 28th june 2020 via website (www.thetimberguy.com) on:
Sunrise international
C-189, shastri nagar,
Jodhpur - 342 003
Rajasthan, (India)
Order was for 2 items:
1) nesting stool of 3
2) crockery cabinet
Total order value = inr 17336.83
Payment was done thru' debit card
Free shipping & delivery was promised until 6-8 weeks...
Sunrise international
C-189, shastri nagar,
Jodhpur - 342 003
Rajasthan, (India)
Order was for 2 items:
1) nesting stool of 3
2) crockery cabinet
Total order value = inr 17336.83
Payment was done thru' debit card
Free shipping & delivery was promised until 6-8 weeks...
Helpful
3 other people found this review helpful
3 found this helpful
Sunrise International - The Timber Guy Recent Comments
- Furniture not delivered
My order #8083, was placed 2months back and...1 - Cane Bench
The company had shown a cane bench. I received...1 - Order 5917 no response or update
I placed the order on Dec 4. Its been more...3 - Total Fraud
I placed my order for 4 products worth about...3 - furniture delivery & refund awaited - timber guy
Order # 2550 placed on 28th june 2020 Items:...1