Sunrise International - The Timber Guy — Order 5917 no response or update

Address:G-691/692, IVth phase, Boranada Industrial Area, Jodhpur (raj.) -342006
Website:Thetimberguy.com

I placed the order on Dec 4. Its been more than 12 weeks now. In Feb I was told order is in production. No response on phone, whatsapp or email anymore.
They take entire payment in advance and then zero response to any customer communication. I am not sure if I will get any of my 57, 000 Rs back.
Please don't trust this website.
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Has been delivered.

www.gati.com
docket:[protected]
The order was delivered in more than double the promised time. Multiple issues with quality of the product and zero regard to any requests made while ordering.

On pointing out the issues, they just give reasons and excuses to justify everything with zero effort to genuinely understand and resolve issues.

Having ordered from them 8 years ago, I can see a marked difference in the quality and finishing.

I would not recommend buying from here considering the awful experience and the lower than average product quality.

Arrogance is ok if you have a good product but with the quality being delivered right now, not worth the pain.
Substandard quality of wood used. Started cracking within 3 months

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    Contact Information

    G-691/692, IVth phase, Boranada Industrial Area, Jodhpur (raj.) -342006
    India
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