Sunstar Club — Non fulfillment of commitment after full payment of membership fees and adding clauses in the Agreement not discussed at the time of promotion,

Address:380001
Website:sunstarclub.in

We received a call on 12.11.2016 inviting me and my wife for a dinner at Hotel Four Points, Vadodara, which was confirmed by an SMS at 12.55 p.m. giving the venue and timings viz. 7 p.m. Upon reaching the venue, we found that it was a business promotion campaign by Sunstar Club. The terms and conditions of membership as told to us by their marketing team were (1) One time membership fees Rs.1, 55, 000/-, (2) Total term 20 years. (3) No maintenance /administrative /utility charges as also no usage charges. (4) A gift of Sony BRAVIA 32” LED Television set as a special incentive for the membership.(5) The entire membership fees of Rs.1, 55, 000/- will be refunded at the end of 20 years. (6) A compensation of Rs.2000/- every month for not using the Hotel.
The terms and conditions were obviously attractive and non-levying of any charges like maintenance/administrative/utility/usage charges was the biggest attraction because it avoids recurring expenditure in future for a retired senior citizen like me. They asked for Rs.20, 000/- as upfront amount which I paid using my Credit Card for which they issued a receipt. Next day was Sunday. Since I had a programme to leave home early they sent their representative (Raju Rabari) at around 7.45 a.m. and collected the balance amount of Rs.1, 35, 000/- (Rs.49000/- in cash and balance in cheques of Rs.75000/- and Rs.11000/-) from my residence. I obtained a simple receipt on a piece of paper for this payment as a precaution as it contained cash also.
Till date neither I have received the promised gift nor the Membership certificate/card, despite my follow up with their three representatives and lastly with their office at Vadodara. I have received their WELCOME LETTER through email on 23.11.16. Alpesh Solanki, one of their representatives had sent me the draft of the agreement and since it contained clauses about maintenance/utility charges and also about usage charges, I resented to it and refused to accept these clauses but he assured that this was a common draft and my agreement will not have a mention of it as my package was only a Gold package and not the Club package. But even the stamped Agreement forwarded to me duly signed by Mr. Kumareshan of the Company in the mid of December, 2016, contains these clauses of charges.
Raju Rabari has since left his job with this Company. Alpesh Solanki who had given his business card on 12.11.16 saying that I can contact him for any need is now avoiding me saying he has been transferred to their Surat office. Now one Mr. Yograj called up to me on 26th January, 2017 confirming that there are no charges and he will arrange for the delivery of Sony LED TV and will call me back. He did not call and now he is not answering my calls and does not respond to my messages. I have recorded the conversation I had with him on 26th January, 2017.
The Company perhaps thinks that I being a retired Senior citizen it is easy to dupe me and rob me of my hard earned money. I cannot trust this unscrupulous Company for 20 years. I do not want the membership of this Club at all. I have not signed the Agreement because it contains clauses about expenses which were explicitly and unambiguously declared not to be for the package offered. L have not signed their Agreement. I have not signed any application. I do not want the membership. I want my entire sum of Rs.1, 55, 000/- paid by me to be refunded to me instantly.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sunstar Club
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    120
    Pending
    0
    Resolved
    4
    Sunstar Club Address
    406, Venus Atlantis, Prahladnagar, Ahmedabad, Gujarat, India - 380054
    View all Sunstar Club contact information