Sunstar Club — Regarding cancellation of gold membership and refund

Address:	400080
Website:	sunstarclub.in

I have given my Membership cancellation request email to below Email Ids:

[protected]@sunstarclub.in,
[protected]@sunstarclub.in,
[protected]@sunstarclub.in,
branch.[protected]@sunstarclub.in

Email :

Dear Sir/ Madam,
SunStar Club

This is regarding my SunStar Gold membership which I had discussed and agreed with Mr. Ashish Jha ([protected]) along with Ms.Urmee Shah([protected]) and Mrs. Nirali on 26th February 2017 at ITC GRAND CENTRAL Hotel, MUMBAI.

After the offers presented by Ashish on behalf of SunStar Club, we decided to go for the gold membership by paying Rs. 5, 000/- in CASH then and there only.
On 27th February 2017, Ashish visited my residence around late night 9:30 PM to complete the paperwork(Aadhar Card copies and Photos) and collect pending amount of
Rs. 1, 20, 000/- (Card Swipe done in name of GoodLuck Hotels Pvt. Ltd - Axis Bank Account).

Coming to the point now, Its been 10 working days now and I have not received any agreement copy or membership card.
I have been doing many follow-ups with Ashish and also spoke with Swati on this. I had no option but just to wait and trust them.

However Today on Follow-up call, I got to know from Ashish and Urmee that Ashish is no more with the SunStar Organisation and most of the Mumbai SunStar employees are waiting for their pending Salaries from SunStar.

I was given full assurance by Ashish that my money is in safe hands. However I do not feel same now. Now no one is picking the phone calls on the nos. provided. Even the inquiry lines are going unanswered with IVR to call between 10:00 AM to 8:00 PM.

I also see many similar greviances about the same on online forums.

Looking at this situation, I do not wish to continue my SunStar membership anymore.
I want my entire money of Rs. 1, 25, 000/- to be refunded.

Kindly arrange to refund my amount at the earliest.

Regards,
Dhruvil
[protected]
[protected][protected]

I am yet to receive any inputs from them.