Supeal — Ordered item not received

Website:

supeal.com/index.php?route=account/order/info&order_id=4526

I placed order through online to supeal.com portal on 17.07.20 for sh 12 head set and paid rs 479. Order confirmation received from supeal thro gmail [protected]@supeal.com.
Order id: 4526
Date added: 17/07/2020
Payment method: payumoney
Shipping method: free shipping
Product model quantity price total
Sh 12 wireless bluetooth sports headphone with mic multicolor sh-12 1 ₹479 ₹479
Sub-total: ₹479
Free shipping: ₹0
Total: ₹479
Order status: processed
https://supeal.com/index.php?route=account/order/info&order_id=4526
Pl take necessary action and get refund amount.