| Address: | Sureka Forbes Pvt Ltd, No. 579, 69th cross, Kumarswamy layout BSK 2nd stage, Bengaluru 560070 |
A lady by name Aysha called us from the number [protected] on 8th march and mentioned she was from aquaguard company and that AMC for the water filter was due for renewal. She mentioned that the technician would call us before coming, to confirm the AMC amount and he would do the servicing as well. When the technician Mr Santosh came, he mentioned that AMC cannot be paid by cheque and that he would return the next day with the card swiping machine. On the next day the lady by name Aysha called again and this time on being questioned as to why she did not mention that cheque would not be accepted, she said that from covid days onward cheques were not being accepted. Secondly, when I mentioned that AMC is due from April only, she mentioned that this AMC would start only in April ( but the invoice mentions as starting in March). In the evening, on 9th march, the technician Mr Santosh came, did the servicing and then swiped the card for the AMC of Rs. 9200/-. Immediately I received the message about the card payment but it showed as a payment to Sureka forbes. On questioning the technician, he mentioned that it was a service centre of Eureka forbes and that’s why it was Sureka forbes. We then asked him for his identity card which he mentioned was unavailable with him at that time and that he would send it as a whatsapp picture. Till date it has not been provided. The next day the water filter had a leak and I spoke to the technician Santosh and told him about it. He said he would come on the same day to check on it but did not turn up. We have been continuously trying to call the number [protected] in order to speak to Aysha but there is no response at all. It either says busy or no one answers. Till date we have not been able to get to talk to anyone from this company or get anyone to come.
Since matters were misrepresented to us making it look like Eureka forbes, and since we now know that it is not the original organization, we know that we have been cheated by them. I understand that many people have been cheated in the same manner by this company Sureka Forbes.
I request help in recovering the amount from them.
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