Suresh — product refused to deliver

Address:

8/20, VENGU STREET,, EGMORE, Landmark : Back to F2 Police Station, Chennai, Tamil Nadu, 600008

I have booked a parcel through professional courier on 07/08/2019 from chennai egmore to meenakshipuram pollachi. Parcel did not reach the customer till 14/08/2019, the courier person calls the customer and ask to come to pollachi and pick the parcel and stated that we only deliver the packet parcel to the customer as it is a carton box you need to come and pick it up from our pollachi office, we won't deliver the carton box. As meenakshipuram is 14kms from pollachi. After a repeated call from the customer, courier person called the customer on 14/08/19 and said the parcel will be delivered to you by today evening, but it was not done the customer called the courier person to know the status he is rude in his talk to the lady customer and stated he can't deliver you need to pick up, she asked whether tommorrow is a working day, courier person says we are not informed you better come and check with our office. How professional courier team is encouraging your staff to talk so bad.. At last customer went an picked the parcel from pollachi courier office after 9 days air way bill no :maa[protected]... Courier person ph. No. [protected]... What action will be taken on that person... What is a solution for the customer booked and waited for 8 - 9 days