Surpluss.In — Worst customer service and cheating people

Address:

Hyderabad, Andhra Pradesh

Order No[protected]. I bought a mobile on march 13th, and they have sent a faulty mobile so asked them to take the mobile return, didn't get proper reply so I complained on mouth-shut on 17th march, got a call immediately and returned the mobile on march 19th and the returned product reached them on 22nd march. Still now I didn't get the money back. I was keep on calling and mailing them. No reply for mails, rarely they will reply for mails, for last 20 days I have called them more than 30-35 times, every time we need to explain full details about the purchase. They are saying they don't have access to check mails. I have sent my account details many times, during call they will say money will be credited in 48 hours, I have waited many 48 hours. Worst customer service, today before some time my call was connected, again I explained from starting and I said I don’t know Hindi for many times, again and again he replied in Hindi, they are playing with customers and irritating. If you are talking continuously they will put the call on hold and will never answer. Some times they will give personal number and ask to call if money is not credited, but they never pick the call. Don't know when I will get my money back.Please don't buy anything from this site. Very worst customer service.