I have purchased the four-burner stove from reliance fresh on 16th April 2022. Since then, the left side first burner is giving me continuous problem. the knob of the burner got ejected three times leading to fire. The fire was oozing out from the hole as the adjacent burner was burning. Now the burner gets automatically switched off when I reduce the flame to sim or switch the flame from sim to high. I need to stand near the gas stove the whole time checking the flame, otherwise the flame will go off and gas will continue to flow out from the burner without burning.
Till date (19th jan 2023) your agents have attended the complains six to seven times within a span of 9 months. The burners have been replaced by the technician in his last visit. Unfortunately, the condition has become worser after that. Now the stove burns only when the burner is turned to high position. The food gets charred If I keep cooking only in the high position. The movement I lower the flame is gets burnt off. The flame colour is also different.
The customer service is simply pathetic. They are very rude no one picks the call. They say the technician will come and fail to give the complain number. Kindly understand that our money is also precious. We would never suggest anyone to purchase any item with the brand “Suryaflame”. I request you to either change the entire stove or at least resolve this problem.
Bill no: 103
tax invoice number[protected]
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