Suryoday Small Finance Bank — Refusal to open a Basic savings account at Suryoday S.F.Bank Tirunelveli(IFSC:SURYOBK0000)

Suryoday S.F.Bank, Tirunelveli (IFSC:SURYOBK0000) refused me to open a savings account on[protected].
I sent a complaint in detail by email to the grievances email id of your bank on 26-3-24.
Is the higher officials of Suryoday bank give any instructions to the Manager of the bank to not open any savings account to customers?